FAQ
What payment methods do you accept?
Currently we only accept bank transfer. Please complete payment within 7 days of placing your order. Online payment is coming soon.
How much is shipping?
Shipping is a flat ¥550 (tax included) nationwide. Shipping is not included in the displayed product prices.
When will my order arrive?
We ship within 5 business days of confirming your payment.
Can I return an item?
Returns are accepted within 8 days of delivery for unopened, unused items only. For change-of-mind returns, the customer covers return shipping.
Can I check out without creating an account?
Yes, guest checkout is available. Creating an account makes it easier to view order history and manage subscriptions.
Can I skip, pause, or cancel my subscription?
From My Page → Subscriptions, you can skip (push the next delivery back 30 days), pause, resume, or cancel anytime.
Is the subscription plan cheaper?
Subscription-plan items are 10% off the regular price.
Some products show a "Prescription required" badge — do I need a consultation?
All products can currently be purchased without an online consultation. The badge is informational for a feature we plan to add later — it doesn't gate checkout today.
Is the packaging discreet?
Every order ships in plain, unbranded packaging with no product name printed on the outside.
What should I do if I notice a skin reaction while using a product?
Discontinue use and consult a doctor if you notice any irritation or a reaction that doesn't agree with you.
Where can I check my order status?
You can check anytime from My Page → Orders. Guest orders can be checked via the confirmation page link sent after checkout.
How can I contact you?
Please reach us using the email or phone number on our Contact page (weekdays 10:00–18:00). We usually reply within 2 business days.